Returns & Refunds Policy

Last Updated: 24/10/2025

At Slurp, we want you to be completely happy with every bottle you buy. If for any reason you’re not satisfied with your order, please read below for details on cancellations, returns, and refunds.

1. Cancelling an Order

You may cancel your order within 14 days of delivery in line with UK consumer law. For convenience, we ask that you notify us within 7 days of delivery so we can process your return quickly.

The bottles are unopened, intact, in good condition, and returned in its original packaging.
The wines are returned to us safely.

For change-of-mind returns within 14 days, you will be responsible for the collection fee of £7.95. Your refund, minus any delivery and collection fees, will be processed once the wine has been received back at our warehouse.

To cancel your order, please contact us by:

Phone: 01295 672290
Email: info@slurp.co.uk
Post: Slurp.co.uk, Waud Wine Club Ltd t/a Slurp Wines, Quarry House, Springbottom Lane, Bletchingley, Surrey, United Kingdom, RH1 4QZ.

Refunds are made to your original payment method within 30 days from the date you notify us of cancellation.

2. Returns for Faulty, Damaged, or Spoiled Wines

If some or all bottles in your order are broken during delivery, it's unlikely the wine will be delivered to you as it will normally be returned to us by the courrier. We will contact you to arrange either a replacement delivery (free of charge) or a full refund, including the original delivery fee.

If some or all bottles in your order are faulty or spoiled, please contact us as soon as possible and no later than 90 days from delivery.

You can choose to:

Return only the affected bottles.
Return the entire case for a full refund.

We may request photos or evidence of the fault, including label images to identify the batch or bottle number, and/or arrange collection of the affected items for inspection.

In most cases, we’ll offer a replacement at no cost. If you prefer a refund, we’ll discuss collection arrangements. This may incur a £7.95 collection fee.

3. Refunds

Refunds are issued to the original payment method.
We aim to complete refunds within 30 days of notification.
If your return is due to a fault, damage, or our error, we’ll refund the full order amount, including any original delivery charge or shipping cost.
If you’re returning wine because you’ve changed your mind, we’ll refund the product cost only (excluding original delivery charge).

4. How to Contact Us

To request a return, cancellation, or replacement, please contact our Customer Service team:

Phone: 01295 672290
Email: info@slurp.co.uk
Post: Slurp.co.uk, Waud Wine Club Ltd t/a Slurp Wines, Quarry House, Springbottom Lane, Bletchingley, Surrey, United Kingdom, RH1 4QZ

5. Your Legal Rights

Nothing in this policy affects your statutory rights under UK consumer law.
Further information about your rights is available from your local Trading Standards Office or Citizens Advice Bureau.