Terms and conditions

Slurp Wine's Terms and Conditions were last updated on 01.05.2025.

1 Sales and Delivery

We comply fully with our obligations under the Consumer Contracts Regulations 2013.

1.1 Delivery - Delivery is £7.95 for orders under £135. This is per daytime delivery, in some instances where the order may exceed 5 boxes you may be required to pay additional delivery charges. We will deliver your wine to anywhere in mainland UK. Delivery times are Monday to Friday, 8.00am to 6.00pm, with exception of national holidays. We do offer Saturday delivery but this may be at an additional cost. This is per daytime delivery. Next day deliveries will require a signature and will not be left unattended, unless prior authorisation has been given for your order to be left with a specified neighbour (signature still required) or requested for your order to be left in a chosen safe place. Please note: If permission is given for a parcel to be left with a neighbour or in a specified safe place, the customer takes full responsibility for the parcel and refunds will not be issued if the parcel is lost or stolen. If the wine is left unattended without authorisation and gets stolen, we will replace it free of charge, however this may require further investigation and may require you to file a police report. If you are not at home the driver will attempt a 2nd delivery. After 2 failed delivery attempts, your parcel will be returned to our warehouse. For further information and some restrictions please see section 3 below.

1.2 Availability - Wine is a product which is subject to vintage changes. Whilst every effort will be made to supply the vintage ordered, in certain instances we reserve the right to supply an alternative vintage provided the quality is comparable and the cost is no greater to you. This clause does not apply to fine wine purchases.

1.3 Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 01295 672290.

At Slurp.co.uk, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: info@slurp.co.uk

1.4 Free Delivery when you spend £135 or more*: There are certain post codes where it is not possible for us to provide free delivery due to the difficulty we have in getting deliveries to these areas. We have however reduced the fee for these post codes. The post codes are as follows:

AB31-AB-32-AB33-AB34-AB35-AB36-AB37-AB38-AB41-AB42-AB43-AB44-AB45-AB46-AB47-AB48-AB49-AB50-AB51-AB52-AB53-AB54-AB55-AB56-FK17-FK18-FK19-FK20-FK21-HS1-HS2-HS3-HS4-HS5-HS6-HS7-HS8-HS9-IV1-IV2-IV3-IV4-IV5-IV6-IV7-IV8-IV9-IV10-IV11-IV12-IV13-IV14-IV15-IV16-IV17-IV18-IV19-IV20-IV21-IV22-IV23-IV24-IV25-IV26-IV27-IV28-IV29-IV30-IV31-IV32-IV33-IV34-IV35-IV36-IV40-IV41-IV42-IV43-IV44-IV45-IV46-IV47-IV48-IV49-IV50-IV51-IV52-IV53-IV54-IV55-IV56-IV63-KA27-KA28-KW1-KW2-KW3-KW4-KW5-KW6-KW7-KW8-KW9-KW10-KW11-KW12-KW13-KW14-KW15-KW16-KW17-PA20-PA21-PA22-PA23-PA24-PA25-PA26-PA27-PA28-PA29-PA30-PA31-PA32-PA33-PA34-PA35-PA36-PA37-PA38-PA39-PA40-PA41-PA42-PA43-PA44-PA45-PA46-PA47-PA48-PA49-PA61-PA62-PA63-PA64-PA65-PA66-PA67-PA68-PA69-PA70-PA71-PA72-PA73-PA74-PA75-PA76-PA77-PA78-PH15-PH16-PH17-PH18-PH19-PH20-PH21-PH22-PH23-PH24-PH25-PH26-PH27-PH28-PH29-PH30-PH31-PH32-PH33-PH34-PH35-PH36-PH37-PH38-PH39-PH40-PH41-PH42-PH43-PH44-PH45-PH46-PH47-PH48-PH49-PH50-PO30-PO31-PO32-PO33-PO34-PO35-PO36-PO37-PO38-PO39-PO40-PO41-TR21-TR22-TR23-TR24-TR25-ZE1-ZE2-ZE3-IM1-IM2-IM3-IM4-IM5-IM6-IM7-IM8-IM9

Delivery to NORTHERN IRELAND is also exempt.

In some cases where the order is done on a pallet or exceeds a minimum of 6 cases, you may be required to pay additional delivery charges.* 

Please see our Delivery & Returns page to see our full delivery and returns policy

2 Prices and payment 

2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.

2.2 We accept payment by PayPal, ApplePay, Switch, Delta, Electron, Visa, MasterCard and American Express.  

2.3 Description and price of the goods. We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you place your order.  We will charge you this amount.  You must also pay a delivery charge for the goods as indicated on our website at the checkout page.  In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

3 Age restriction

3.1 We won't sell wine to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.

3.2 If you are buying a case of wine as a gift - the recipient must also be over 18 years old.

3.3 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.

3.4 Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement case if it is stolen. In some rare instances an investigation may occur and a police report may be required. 

4 Security

4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

4.2 It is your responsibility to protect your password from being disclosed to any third party.

5 Cancellations

5.1 You may cancel your order for any reason as long as the order has not yet been dispatched or is within 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact and returned to us in good condition. If you change your mind and want to return your order, we will arrange a collection that may cost £7.95, your order will be refunded once the collection has been received back at our warehouse.

5.2 In order to cancel your order you must call us on 01295 672290, notify us by email on info@slurp.co.uk or in writing to Slurp.co.uk, Waud Wine Club Ltd t/a Slurp Wines, Quarry House, Springbottom Lane, Bletchingley, Surrey, United Kingdom, RH1 4QZ.

5.3 We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation.

6 Returns

6.1 If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us within 5 days of receipt of the order. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection. You may choose either to return the whole case or just the affected bottles for a refund.

6.2 You must notify us of all wines, which are due to be returned for any of the reasons stated in this clause within 30 days from delivery of the wine. You can call us on 01295 672290, notify us by email on info@slurp.co.uk or in writing to Slurp.co.uk, Waud Wine Club Ltd t/a Slurp Wines, Quarry House, Springbottom Lane, Bletchingley, Surrey, United Kingdom, RH1 4QZ.

6.3 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.

7 Intellectual Property Rights 

7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of Slurp.co.uk, the structure, design and layout of the web site, the styles of the wines.

7.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.

7.3 All persons, individual and corporate, are prohibited from providing hypertext or other links to the Slurp.co.uk web site, other than to our home page, from their own web site or from a third party's website, without our prior written consent.

8 Warranties 

8.1 We warrant that the wines will be of satisfactory quality and fit for their general purpose. 

9 Limitation of liability

9.1 Nothing in these Terms and Conditions shall exclude Slurp.co.uk liability for personal injury or death caused by its negligence.

9.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

1. loss or damage was not foreseeable to both parties when the contract was formed;
2. loss or damage was not caused by any breach on the part of the supplier;

iii. loss or damage relates to business and/or non- consumers.

9.3 Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.

9.4 Customers should also be aware of the following inherent risks and warnings:

1. Alcohol should be consumed in moderation.
2. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.

iii. Red wine in particular may cause staining if spilt so extra care should be taken

1. Sparkling wines and Champagnes can be volatile due to the build up of gases. Extra care should be taken when opening these.

10 Data Protection 

10.1 By providing your details to Slurp.co.uk on our website, you consent to Slurp.co.uk maintaining, recording, holding and using the information you give Slurp.co.uk at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

10.2 Slurp.co.uk Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. You can find our Privacy Policy here. From time to time, Slurp.co.uk may send information about discounts, free stuff and personalised offers on wine and Champagne, including many exclusive deals, unless you have not opted in to our newsletter or Rewards Programme on our registration page or on the communications preferences section of Account Details.

10.3 If you have not opted in from hearing from Slurp.co.uk or third parties or you have opted out, you will only be contacted by Slurp.co.uk if our terms and conditions change or in order to process your order, but we promise to do so no more than twice a year.

10.4 If you have any questions regarding our privacy policy, please email us at info@slurp.co.uk

11 General 

11.1 We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

11.2 SLURP.CO.UK may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

11.3 No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.  We are not obliged to accept your order. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Waud Wine Club Ltd t/a Slurp Wines, Quarry House, Springbottom Lane, Bletchingley, Surrey/span>

RH1 4QZ

Company Registration no: 07634455

12 Vouchers

12.1 Standard terms. One voucher redeemable per transaction.

12.2 First order voucher: Voucher holds no cash value and is not for sale. One voucher redeemable per household. One voucher redeemable per transaction on a minimum spend of £50 or more on any wine, beer or spirits. A standard delivery charge of £7.95 or depending on delivery services chosen will apply on web orders below £135. For UK residents aged 18 or over only. Voucher expires 45 days from the date on the voucher or when the voucher was first digitally or physically published.

12.3 New subscriber voucher: Voucher will be sent the first time a new subscriber signs up to our newsletter only. This is for new subscribers only, who have never shopped with Slurp before. Voucher holds no cash value and is not for sale. One voucher redeemable per household. One voucher redeemable per transaction on a minimum spend of £50 or more on any wine, beer or spirits. A standard delivery charge of £7.95 or depending on delivery services chosen will apply on web orders below £135. For UK residents aged 18 or over only. Voucher expires 7 days from the date on the voucher or when the voucher was first digitally published.

12.4 Free bottle of Mionetto Prosecco Rosé voucher: Voucher holds no cash value and is not for sale. One voucher redeemable per customer. One voucher redeemable per transaction on a minimum spend of £60 or more on any wine, beer or spirits. A standard delivery charge of £7.95 or depending on delivery services chosen will apply on web orders below £135. For UK residents aged 18 or over only. We reserve the right to expire or cancel the voucher at any time.

13 Gift Cards

13.1 Gift cards once purchased cannot be redeemed for cash.

13.2 Gift cards are valid for one year from the date of issuance and the full amount or any remaining balance left on a card at the end of one year from issuance will expire unless otherwise agreed or stated.

13.3 We will make every effort to inform you of an upcoming expiring date so that you may make use of the balance on the card prior to it expiring.

14 The Slurp Rewards Club

14.1 Eligibility: Most customers will be eligible to participate in our rewards program. However, there are a few exclusions. 

1. Any account that qualifies as part of our company (or our family of companies) for an employee account or a 'Friends and Family' account, they are not eligible to participate in The Slurp Rewards Club. 
2. Businesses or orders placed on behalf of businesses are not eligible to earn rewards. Slurp reserves the right to remove points earned or refuse the redemption of points at any time on an individual's account if it suspects the points are on behalf of a business. 
3. Corporate orders or multiple-destination orders are not able to earn or redeem points through the rewards program. 
4. The Slurp Rewards Club is for individual consumers that shop with Slurp for personal consumption. 
5. All members of the scheme must be resident in the UK and aged 18 years or over. Participation in the program is acceptance of Slurp's terms and conditions. 
6. All members must have a Slurp account and accept the right to be contacted. If at any time a member removes the right to be marketed to or wishes to delete their account, the points earned will expire upon the immediate cancellation of the account. Unused points are not transferable. 

14.2 Points deductions/ exclusions on earning points and rewards – 

1. If a purchase is refunded or partially refunded Slurp can deduct points from a member's account. 
2. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the scheme. 
3. Points will be rewarded for the purchaser of a gift card. However, if a gift card is used to make a purchase as a form of payment points earned for the use of the gift card will not be rewarded. 
4. Slurp reserves the right to not award points at any time and at its own discretion.
5. Points have no monetary value.
6. Points cannot be transferred to any one else or any other third party. 

14.3 Point redemptions and expiration – 

1. Rewards that are earned are not able to be redeemed for cash at any time.
2. If points are redeemed for a product and the product is returned, points may be added back to the accounts but a cash refund will not be permitted.
3. Points will expire after 12 months from when they are granted. 
4. Gift Cards that are used to make purchases will not be eligible to earn rewards. This is because the original purchaser of the gift card was awarded points at the time of purchase. 
5. Where the redemption of a coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the coupon. Excluded products and services will not count towards a minimum spend requirement.
6. If at any time a member removes the right to be marketed to or wishes to delete their account, Slurp Rewards Club reserves the right to expire any earned points or unredeemed points upon the immediate cancellation of the account or the withdrawal of the right to contact. Unused points are not transferable.
7. One Rewards Club voucher redeemable per transaction. Rewards Club vouchers have no cash value.

14.4 Free shipping reward –  A minimum spend of £50 is required when using the  'free shipping' reward. 

14.5 Slurp reserves the right to change or end The Slurp Reward Club scheme at any time.