Terms and conditions
1 Sales and Delivery
We comply fully with our obligations under the Consumer Contracts Regulations 2013.
1.1 Delivery - Delivery is £7.95 for orders under £135. This is per daytime delivery regardless of how many cases you order. We will deliver your wine to anywhere in mainland UK. Delivery times are Monday to Friday, 9.00am to 5.00pm. Most of our customers give us instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. If it gets stolen, we will replace it free of charge (see 1.4 below). If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time.
1.2 Availability - Wine is a product and which is subject to vintage changes. Whilst every effort will be made to supply the vintage ordered, in certain instances we reserve the right to supply an alternative vintage provided the quality is comparable and the cost is no greater to you. This clause does not apply to fine wine purchases.
1.3 Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 01295 672290.
At Slurp.co.uk, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: firstname.lastname@example.org
1.4 Free Delivery when you spend £135 or more: There are certain post codes where it is not possible for us to provide free delivery due to the difficulty we have in getting deliveries to these areas. We have however reduced the fee for these post codes. The post codes are as follows:
Delivery to NORTHERN IRELAND is also exempt.
2 Prices and payment
2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.
2.2 We accept payment by Switch, Delta, Electron, Visa, MasterCard and American Express.
2.3 Description and price of the goods. We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
3 Age restriction
3.1 We won't sell wine to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.
3.2 If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
3.3 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
3.4 Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement case if it is stolen.
4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
4.2 It is your responsibility to protect your password from being disclosed to any third party.
5.1 You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact and returned to us in good condition.
5.2 In order to cancel your order you must call us on 01295 672290, notify us by email on email@example.com or in writing to Slurp.co.uk, 2 Riverside, Tramway Road, Banbury, OX16 5TU.
5.3 We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation.
6.1 If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
6.2 You must notify us of all wines, which are due to be returned for any of the reasons stated in this clause within 90 days from delivery of the wine. You can call us on 01295 672290, notify us by email on firstname.lastname@example.org or in writing to Slurp.co.uk, 2 Riverside, Tramway Road, Banbury, OX16 5TU.
6.3 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
7 Intellectual Property Rights
7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Slurp.co.uk, the structure, design and layout of the web site, the styles of the wines.
7.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
7.3 All persons, individual and corporate, are prohibited from providing hypertext or other links to the Slurp.co.uk web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.
8.1 We warrant that the wines will be of satisfactory quality and fit for their general purpose.
9 Limitation of liability
9.1 Nothing in these Terms and Conditions shall exclude Slurp.co.uk liability for personal injury or death caused by its negligence.
9.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non- consumers.
9.3 Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
9.4 Customers should also be aware of the following inherent risks and warnings:
i. Alcohol should be consumed in moderation.
ii. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
iii. Red wine in particular may cause staining if spilt so extra care should be taken
iv. Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.
10 Data Protection
10.1 By providing your details to Slurp.co.uk on our web site, you consent to Slurp.co.uk maintaining, recording, holding and using the information you give Slurp.co.uk at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
10.2 Slurp.co.uk Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, Slurp.co.uk may send information about discounts, free stuff and personalised offers on wine and champagne, including many exclusive deals, unless you have told us not to do so by ticking the 'opt out' box on our registration page or on the communications preferences section of Account Details.
10.3 If you opt-out from hearing from Slurp.co.uk or third parties, you will only be contacted by Slurp.co.uk if our terms and conditions change, but we promise to do so no more than twice a year.
11.1 We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
11.2 SLURP.CO.UK may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
11.3 No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Slurp Wine Company Limited 2 Riverside, Tramway Road
Banbury OX16 5TU
Company Registration no: 10724589
First order voucher: Voucher holds no cash value and is not for sale. One voucher redeemable per household. One voucher redeemable per transaction on a minimum spend of £50 or more on any wine, beer or spirits. A standard delivery charge of £7.95 or depending on delivery services chosen will apply on web orders below £135. For UK residents aged 18 or over only. Voucher expires 45 days from the date on the voucher or when the voucher was first digitally or physically published.
New subscriber voucher: Voucher will be sent the first time a contact subscribes only. Voucher holds no cash value and is not for sale. One voucher redeemable per household. One voucher redeemable per transaction on a minimum spend of £50 or more on any wine, beer or spirits. A standard delivery charge of £7.95 or depending on delivery services chosen will apply on web orders below £135. For UK residents aged 18 or over only. Voucher expires 7 days from the date on the voucher or when the voucher was first digitally published.
13 Gift Cards
13.1 Gift cards once purchased cannot be redeemed for cash.
13.2 Gift cards are valid for one year from the date of issuance and the full amount or any remaining balance left on a card at the end of one year from issuance will expire unless otherwise agreed or stated.
13.3 We will make every effort to inform you of an upcoming expiring date so that you may make use of the balance on the card prior to it expiring.