Terms & Conditions
SLURP.CO.UK Terms and Conditions of Business and Use
Last updated 29th November 2007
In order to buy wine from us or use our web site you must do so according to these terms and conditions. By registering on the web site you are agreeing to be bound by them. Although they are written in small print, they are designed to be fair to you and to us.
We may change these from time to time by updating this posting.
1 Customer Promise
1.1 Quality - If you buy any of our wines and you don't like a bottle, we will credit your account for the full amount for that bottle. If you have bought a whole case of one particular wine, then we will refund the whole case, including delivery, as soon as we have collected the rest of the wine from you, provided of course that you have only drunk one bottle from the case.
1.2 Price guarantee - We guarantee great value. That means that if you buy wine from us and then find the same wine for sale in the UK at a cheaper price within 14 days (but not on promotion, special offer or in a sale) we will refund the difference.
1.3 Delivery - Delivery is �5.99 per daytime delivery regardless of how many cases you order. We will deliver your wine to anywhere in the United Kingdom. Delivery times are Monday to Friday, 9.00am to 5.00pm. Most of our customers give us instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. If it gets stolen, we will replace it free of charge (see 1.4 below). If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time. If we have not attempted to deliver your wine within seven days of you placing an order, then we will refund the delivery charge to your SLURP.CO.UK account for you to offset against your next order, unless you insist on having the wine delivered to you personally and are out when the driver attempts delivery. Just to be clear, if the driver leaves a card because you are out, then this will count as an attempted delivery.
1.4 Stolen Wine and Breakages - If you give instructions for us to leave your wine outside your house and the wine gets stolen we will ship you another case free of charge, so there is no risk to you. If there are any breakages, the carrier will need to collect the complete case including the damaged contents. If you have any queries regarding delivery please contact us at info@slurp.co.uk
1.5 Availability - Wine is an agricultural product and runs out from time to time. If you order a case of wine, we may change some of the bottles, but we never use this as an opportunity to advertise a good wine and supply plonk. We promise that we will only ever replace up to three bottles without asking. If you ever have cause to disagree with our choice of replacements, we will give you a credit for any of the bottles that we have switched, no questions asked.
1.6 Claiming under our customer promise
If you need to claim under our customer promise, then call us on 08445 44 54 64 or notify us by cart45_slurp on sales@slurp.co.uk
1.7 Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 08445 44 54 64.
At SLURP.CO.UK, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: suggestions@slurp.co.uk
1.8 Right To Terminate - This Customer Promise is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to close your account, by inactivating it, once we have met our obligations under this promise. If we do inactivate your account, and you choose to make another purchase, whether through that account or any other, then our obligation to you for any claim will be limited to your statutory rights and we will not be bound to deliver our full Customer Promise
2 Prices and payment
2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.
2.2 We accept payment by Switch, Maestro, Solo, Delta, Electron, Visa, MasterCard and American Express.
2.3 Any discounts offered are based on a percentage off the typical selling prices in the UK market for a comparable wine, either from the same exact region or very similar. Where a particular wine is part of a pre-mixed case with a general discount applied, the discounted price for the case is relative to the previously advertised, non-discounted prices for the constituent wines (as above).
3 Age restriction
3.1 We won't sell wine to anyone who isn't 18 years old or over. Sorry, but that's the law. By placing an order you confirm that you are at least 18 years old.
3.2 If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
3.3 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
3.4 Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement case if it is stolen as set out in our delivery promise (1.4).
4 Security
4.1 We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
4.2 It is your responsibility to protect your password from being disclosed to any third party.
5 Cancellations
5.1 You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact. You will incur a charge for collection of �10 inc VAT.
5.2 In order to cancel your order you must call us on 08445 44 54 64, fax us on 0207 624 8621, notify us by cart45_slurp on help@slurp.co.uk or in writing to Slurp.co.uk, 254-256 Belsize Road, London NW6 4BT
5.3 We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it.
6 Returns
6.1 If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
6.2 You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 90 days from delivery of the wine, otherwise you cannot rely on Clause 7.1 above. You can call us on 08445 44 54 64, fax us on 0207 624 8621, notify us by cart45_slurp on help@slurp.co.uk or in writing to Slurp.co.uk, 254-256 Belsize Road, London NW6 4BT.
6.3 All refunds and reimbursements under clause 7.1 will be paid within 30 days of you notifying us of your wish to return wine under that clause, provided the wine has been collected by our carrier.
6.4 Any wines collected by our carrier must be in their original box to avoid further breakages, where possible.
6.5 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
7 Intellectual Property Rights
7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of slurp.co.uk, the structure, design and layout of the web site, the styles of the wines.
7.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
7.3 All persons, individual and corporate, are prohibited from providing hypertext or other links to the slurp.co.uk web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.
8 Warranties
8.1 We warrant that the wines will be of satisfactory quality and fit for their general purpose.
9 Limitation of liability
9.1 Nothing in these Terms and Conditions shall exclude slurp.co.uk liability for personal injury or death caused by its negligence.
9.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non- consumers.
9.3 Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
9.4 Customers should also be aware of the following inherent risks and warnings:
i. Alcohol should be consumed in moderation.
ii. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
iii. Red wine in particular may cause staining if spilt so extra care should be taken
iv. Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.
10 Data Protection
10.1 By providing your details to SLURP.CO.UK on our web site, you consent to SLURP.CO.UK maintaining, recording, holding and using the information you give SLURP.CO.UK at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
10.2 SLURP.CO.UK Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, slurp.co.uk may send information about discounts, free stuff and personalised offers on wine and champagne, including many exclusive deals, unless you have told us not to do so by ticking the �opt out� box on our registration page or on the communications preferences section of Account Details.
10.3 If you opt-out from hearing from SLURP.CO.UK or third parties, you will only be contacted by SLURP.CO.UK if our terms and conditions change, but we promise to do so no more than twice a year.
10.4 If you have any questions regarding our privacy policy, please cart45_slurp us at privacy@slurp.co.uk
11 General
11.1 We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
11.2 SLURP.CO.UK may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
11.3 The sale of the goods takes place only when the wine is despatched from our warehouse. Until that time, no charge will be made to your credit card and SLURP.CO.UK will not be bound to supply the goods at the price.
11.4 Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us: